Attention All Providers:
Please make sure to regularly update your matrix availability at least on a monthly basis. If you do not update matrix listings on a regular basis, then your accounts become stagnant and will be "grayed out". Service Coordinators have been instructed to check the matrix before making referrals to providers or before entering auths to make sure that a provider is not "grayed out". Essentially, being grayed out will signal the Service Coordinator that your account may not be active and we will not be able to enter authorizations for services.
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